Terms of Service
&
Privacy Policy
Last updated: June 10th, 2025
Effective Date: June 10th, 2025
Terms of Service
Mobile Information
By using Talkuccino.com (the "Website") or the Talkuccino mobile application (the "App") together (the "Service"), you will initiate anonymous outbound phone calls from your phone to our Service number (usually using local or toll free number), which will connect your call to other individuals. Your cell phone provider's minutes, messages, and data rates may apply based on your plan.
Consent Management:
Marketing Communications: You may opt-in to receive SMS messages and marketing communications. This consent is separate from service-related communications and can be withdrawn at any time.
Service Communications: By using our service, you consent to receive essential service-related communications necessary for account management and service delivery.
Opt-out Procedures:
Marketing SMS: Text "STOP" to any marketing message.
Marketing Emails: Click unsubscribe in any marketing email or adjust settings in the App.
Push Notifications: Disable in your device settings or app preferences. (Note: blocking push notifications might disable proper operations of the App.)
Account Management:
Cancel Account: Send a cancellation request to support@talkuccino.com and await formal confirmation.
Data Deletion: Use the "Data Deletion Request" feature in app settings, or contact our Data Protection Officer.
Terms of Use
By using the Service, a service of URL R&D, LLC. (the "Company", "we" or "us"), You agree to be bound by these Terms of Service. We reserve the right to modify these Terms with 30 days' advance notice to users. Continued use after the notice period constitutes acceptance of the new Terms.
You are responsible for regularly checking talkuccino.com/terms for updates.
Summary of Terms
By using our Service, you agree to the following:
Age Requirement: You must be 16 or older to use the Service. Users aged 16-17 require verifiable parental consent. Registration by anyone under 16 is prohibited.
Content Responsibility: You are solely responsible for all User Content (messages, calls, profiles, etc.) transmitted through the Service.
Account Security: You are responsible for maintaining the security of your password to prevent unauthorized access to your account.
Permitted Use: Personal, non-commercial use only. Commercial promotion of goods/services is prohibited without prior written consent.
Legal Compliance: Users must comply with all applicable laws and regulations.
International Users: Must comply with all local laws regarding online conduct and acceptable content.
Prohibited Content: Content that violates third-party rights, is unlawful, threatening, defamatory, abusive, libelous, or invasive of privacy is not permitted.
Service Integrity: Modifying, hacking, or creating false associations with the Service is prohibited.
Anti-Spam: Creating or sending unwanted communications to other users is prohibited.
Anonymity Protection: The Service protects your anonymity by not sharing personal information with other users.
Jurisdiction: Users must not violate laws in their jurisdiction, including copyright laws.
Service Conditions
Service Modifications: We reserve the right to modify or terminate the Service with 30 days' notice, except in cases of immediate termination due to legal requirements or security concerns.
Service Refusal: We reserve the right to refuse service to individuals who violate our Terms or engage in illegal activity.
Content Moderation: We reserve the right to remove content that violates our Terms of Service, applicable law, or community standards.
User Content Ownership: You retain ownership of the User Content you submit.
License Grant: You grant us a limited, non-exclusive, and revocable license to use your User Content solely to provide our services. This license terminates when you delete content or close your account.
Third-Party Fees: You are responsible for all third-party fees (internet, mobile, roaming charges).
Potential Charges: We reserve the right to implement usage charges with 60 days' advance notice.
Usage Limitations: Service plans are for individual dialog use only! The Service should not be used by call centers, for marketing campaigns, or other bulk operations, without written permission from the Company.
Unlimited Plans:
Single concurrent call basis.
First call is unlimited, concurrent calls may be metered
Applies only to calls billed by the Company
Cellular provider fees still apply
Prohibited Uses Include:
Call forwarding to multi-line systems
Spamming or unsolicited marketing (unless pre-approved)
Call-center-like operations (unless pre-approved)
Auto-dialing or predictive dialing
Unusually high usage that impairs service quality
TCPA Compliance: You agree to comply with all telecommunications regulations, including the Telephone Consumer Protection Act and Canada's Anti-Spam Legislation. You warrant that all communications through our Service are lawful and not unsolicited advertisements (unless pre-approved).
Service Plans and Trials: Free trials are limited to 30 days or 120 minutes, whichever comes first. Usage beyond limits results in automatic billing at current rates.
Intellectual Property
We claim no ownership over User Content. You may remove your content by deleting your account. We comply with all copyright laws and will remove content upon valid infringement claims.
Legal Disclaimers
Service Disclaimer: THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE MAKE NO WARRANTY REGARDING UNINTERRUPTED, SECURE, OR ERROR-FREE SERVICE.
Limitation of Liability: TO THE FULLEST EXTENT PERMITTED BY LAW, OUR LIABILITY IS LIMITED TO THE GREATER OF AMOUNTS PAID FOR SERVICES OR $100 USD.
Indemnification: You agree to indemnify the Company against claims arising from your use of the Service or violation of these Terms.
Governing Law
These Terms are governed by the laws of the State of New Jersey. Claims must be brought within one year of accrual. If any provision is deemed invalid, the remaining provisions continue in full effect.
Privacy Policy
Introduction
URL R&D, LLC ("Company," "we," "us," "our") is committed to protecting your personal information and privacy rights under the General Data Protection Regulation (GDPR) and other applicable privacy laws.
Contact Information:
Data Protection Officer: Alon Cohen
DPO Email: support@talkuccino.com
Support: support@talkuccino.com
Address: 4 Thatcher Rd. Tenafly NJ 07670
Phone: +1-(760) 820-4611
If you have any questions about this policy or our data practices, please don't hesitate to contact our Data Protection Officer (DPO).
Table of Contents
What Information We Collect
Lawful Basis for Processing
How We Use Your Information
Information Sharing
International Transfers
Data Retention
Data Security
Your Privacy Rights
8.1. Additional Rights for California ResidentsCookies and Tracking
Children's Privacy
Data Breach Procedures
Automated Decision-Making
Policy Updates
Contact Information
1. What Information We Collect
Data Minimization Principle: We collect only the minimum personal data necessary for specified, explicit, and legitimate purposes.
Personal Information You Provide:
Email addresses (required for account creation)
Phone numbers (required for service functionality)
Gender, spoken language, and topics of interest (optional)
Payment information (processed by third-party providers)
App usage data and preferences
Information Automatically Collected:
IP address and location data
Device and browser characteristics
Operating system and language preferences
Service usage patterns and analytics
Cookie identifiers and similar technologies
Mobile App Specific Information:
Geolocation data (with your permission)
Mobile device access (dialing features, address book - with permission)
Push notification preferences
App performance and crash data
2. Lawful Basis for Processing
We process your personal data based on the following GDPR-compliant lawful bases:
Processing Activity Lawful Basis Details account creation and management, performance of contract, necessary to provide our services, service delivery and communications Performance of contract essential for service functionality payment processing, performance of contract required for paid services, marketing communications, consent, only with your explicit consent, analytics and service improvement, legitimate interest to improve our services and user experience, legal compliance and safety, legal obligation / vital interests to comply with laws and protect users, customer support, legitimate interest to provide effective support.
3. How We Use Your Information {#information-use}
We process your personal data for the following purposes:
Service Provision:
Account creation and authentication
Facilitating user communications
Service delivery and functionality
Customer support and communication
Business Operations:
Payment processing and billing
Service improvement and development
Analytics and usage monitoring
Legal compliance and safety
Marketing (Consent-Based Only):
Promotional communications
Special offers and updates
Contest and survey participation
Data Analysis:
Aggregated and anonymized analytics
Service optimization
Trend identification
Performance monitoring
4. Information Sharing
Principle: We do not sell, rent, or trade your personal information. We only share data as described below:
Service Providers (Data Processors): All third-party processors operate under GDPR-compliant Data Processing Agreements:
Cloud Services: Amazon Web Services (hosting, security, backup)
Communications: TurboBridge (call services)
Payments: Apple Pay, Stripe, Adapty, Revenue cat (payment processing)
Analytics: Google Analytics, Crashlytics (performance monitoring)
Marketing: HubSpot (CRM), Google Ads, Facebook/Instagram advertising
Infrastructure: Squarespace (website hosting)
Legal Requirements:
Court orders and legal processes
Law enforcement requests (with proper authorization)
Protection of rights and safety
Regulatory compliance
Business Transfers:
Mergers, acquisitions, or asset sales (with user notification)
User-Directed Sharing:
Information you choose to share with other users
Public forum contributions
5. International Transfers
Transfer Safeguards: Our servers are located in the United States. For transfers outside the EU/EEA, we implement appropriate safeguards:
Standard Contractual Clauses (SCCs) approved by the European Commission (AWS)
Transfer Impact Assessments for high-risk transfers
Additional security measures, if required
Your Rights: EU residents have the right to request information about transfer safeguards and object to transfers in certain circumstances.
6. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy:
Data Type Retention Period Purpose Account information Until account deletion + 30 days Account management and legal compliance Payment data 7 years Tax and financial compliance Communication records 2 years Service improvement and support Marketing data Until consent withdrawal Marketing communications Analytics data 2 years (anonymized after 6 months) Service improvement Legal compliance data As required by law Regulatory compliance
Data Deletion: When retention periods expire, or if requested by the user, data is securely deleted or anonymized.
7. Data Security
We implement comprehensive technical and organizational security measures:
Technical Measures:
End-to-end encryption for data transmission
Encryption at rest for stored data
Regular security audits and penetration testing
Access controls and authentication systems
Network security and monitoring
Organizational Measures:
Staff training on data protection
Regular policy updates and compliance reviews
Incident response procedures
Vendor security assessments
Privacy by design principles
Limitations: While we implement robust security measures, no system is 100% secure. You should access our services only from a secure environment.
8. Your Privacy Rights
Under GDPR, you have the following rights:
Access Rights:
Right to access your personal data
Right to receive a copy of your data
Right to information about processing activities
Correction and Deletion:
Right to rectify inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Data Portability:
Right to receive data in machine-readable format
Right to transmit data to another service
Objection Rights:
Right to object to processing based on legitimate interests
Right to object to direct marketing (absolute right)
Right to withdraw consent at any time
How to Exercise Rights:
In-App: Use privacy settings and data management tools
Email: Contact our DPO at support@talkuccino.com Subject: DPO
Response Time: We respond within 30 days
Verification: We may request identity verification for security
Complaints: You can lodge complaints with your local data protection authority:
8.1. Additional Rights for California Residents
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
Your California Privacy Rights:
Right to Know:
Categories of personal information we collect about you
Categories of sources from which we collect personal information
Business or commercial purposes for collecting personal information
Categories of third parties with whom we share personal information
Specific pieces of personal information we have collected about you
Right to Delete:
Request the deletion of personal information we have collected from you
Subject to certain exceptions for legal compliance, fraud prevention, and service provision
Right to Opt-Out of Sale/Sharing:
We do not sell personal information for monetary consideration
However, sharing data with advertising partners may constitute a "sale" under California law
You have the right to opt-out of such data sharing
Right to Correct:
Request the correction of inaccurate personal information we maintain about you
Right to Limit Use of Sensitive Personal Information:
Request that we limit the use of sensitive personal information to what is necessary to provide our services
Right to Non-Discrimination:
We will not discriminate against you for exercising your California privacy rights
We will not deny services, charge different prices, or provide different service quality
How to Exercise Your California Rights:
Submit Requests:
Email: support@talkuccino.com (Subject: "California Privacy Request")
Phone: +1-(760) 820-4611 (leave detailed voicemail)
Online: Visit this page.
Verification Process: We will verify your identity before processing requests by confirming:
The email address associated with your account
Phone number used for registration
Additional security questions, if needed
Response Times:
Acknowledgment: Within 10 business days
Substantive Response: Within 45 days (may extend to 90 days for complex requests)
Opt-Out Requests: Within 15 business days
Categories of Personal Information We Collect:
Identifiers
Examples: Email, phone number, IP address
Shared with Third Parties: Service providers only
Internet Activity
Examples: App usage, website interactions
Shared with Third Parties: Analytics and advertising partners
Geolocation Data
Examples: Location when using the app
Shared with Third Parties: Service providers only
Audio Information
Examples: Voice calls through the service
Shared with Third Parties: Service providers only
Commercial Information
Examples: Payment history, subscription data
Shared with Third Parties: Payment processors only
Demographic Information
Examples: Age range, gender, interests
Shared with Third Parties: Service providers only
Third Parties We Share Information With:
Service Providers: AWS, Stripe, Apple, Adapty, Revenue Cat (processing services only)
Analytics Partners: Google Analytics, Crashlytics (may constitute "sharing" under CCPA)
Advertising Partners: Google Ads, Facebook/Instagram Ads (may constitute "sharing" under CCPA)
Shine The Light Law: California residents may request information about personal information disclosed to third parties for direct marketing purposes. We do not disclose personal information to third parties for direct marketing purposes.
California Privacy Rights Contact: For California-specific privacy questions, contact our Data Protection Officer at support@talkuccino.com with "California Privacy" in the subject line.
9. Cookies and Tracking
Cookie Categories:
Essential Cookies (no consent required):
Session management
Security features
Basic functionality
Analytics Cookies (consent required):
Google Analytics
Performance monitoring
Usage statistics
Marketing Cookies (consent required):
Advertising personalization
Retargeting
Social media integration
Your Choices:
Browser Settings: Configure cookie preferences
Opt-Out Tools: Use industry opt-out mechanisms
App Settings: Manage tracking preferences in-app
Do Not Track: We respect Do Not Track signals where technically feasible
10. Children's Privacy
Age Requirements:
Minimum Age: 16 years old
Ages 16-17: Require verifiable parental consent
Under 16: Service use prohibited
Parental Consent Process:
Parent/guardian email verification
Consent form completion
Account monitoring options for parents
Easy withdrawal of consent
Data Protection for Minors:
Enhanced privacy protections
Limited data collection
No profiling or automated decision-making
Regular consent verification
If we discover data from users under 16, we immediately delete such data and terminate the account.
11. Data Breach Procedures
Breach Response:
Authority Notification (Article 33 GDPR):
Supervisory authority notification within 72 hours
Breach register maintenance
Risk assessment documentation
Individual Notification (Article 34 GDPR):
High-risk breach notification without undue delay
Clear, plain language descriptions
Recommended protective measures
DPO contact information
Breach Categories Requiring Individual Notification:
Financial information exposure
Identity theft risks
Sensitive personal data breaches
Security credential compromises
12. Automated Decision-Making
Current Practices: We do not engage in automated decision-making or profiling that produces legal effects or similarly significant impacts.
If Implemented: Any future automated processing will include:
Meaningful human oversight
Right to explanation
Right to challenge decisions
Opt-out mechanisms
13. Policy Updates
Update Process:
Notice Period: 30 days advance notice for material changes
Notification Methods: Email, in-app notifications, website posting
Version Control: All versions marked with effective dates
Regular Reviews: Quarterly policy compliance reviews
Material Changes requiring notice include:
New data uses or sharing
Changes to legal basis
New technologies or tracking
Rights modifications
14. Contact Information
Data Protection Officer:
Name: Alon Cohen
Email: support@talkuccino.com Subject: DPO
Phone: +1-(760) 820-4611
Address: 4 Thatcher rd. Tenafly NJ, 07670
General Support:
Email: support@talkuccino.com
Response Time: Within 48 hours for privacy inquiries
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EU Representative (if applicable): [EU Representative Contact Information - Required if processing EU data without EU establishment]
Supervisory Authority Contacts: [Relevant supervisory authority contact information based on primary EU operations]
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Rights Summary Card
Quick Reference for Your Privacy Rights:
✅ Access - Get a copy of your data
✅ Rectification - Correct inaccurate data
✅ Erasure - Delete your data
✅ Portability - Transfer your data
✅ Object - Stop certain processing
✅ Restrict - Limit how we use your data
✅ Withdraw Consent - Change your mind anytime
✅ Complain - Contact data protection authorities
Exercise Your Rights: Contact support at support@talkuccino.com or use in-app privacy tools.
This policy complies with GDPR, CCPA, and other applicable privacy regulations.
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